No Refund Policy
No Refunds & No Returns Policy
Effective Date: 3/1/2025
1. Overview
At Dunn Naturally, we take great pride in crafting high-quality artisan soaps and body care products. Due to the nature of our products, all sales are final. This policy ensures the highest level of hygiene, product integrity, and customer satisfaction.
2. No Refunds or Returns
All purchases of our artisan soaps and body care products are non-refundable and non-returnable. Once an order has been placed and shipped, we cannot accept returns or process refunds for any reason, including but not limited to:
- Change of mind
- Personal preference of scent, texture, or appearance
- Allergy or skin reactions
- Incorrect product selection
3. Damaged or Defective Products
We take every precaution to package our products securely. However, if your order arrives damaged or defective due to transit issues, please contact us within 48 hours of delivery at DNSales@DunnNaturally.com. To process a claim, provide:
- A clear photo of the damaged product
- A photo of the packaging
- Your order number
We will review your claim and, at our discretion, offer a replacement or store credit.
4. Order Cancellations
Due to our processing times, we are unable to cancel orders once they have been placed. Please double-check your order before completing your purchase.
5. Contact Us
For any concerns or inquiries, please reach out to us at DNSales@DunnNaturally.com. We appreciate your support and understanding of our policies, ensuring the best experience for all customers.
By completing a purchase on our website, you acknowledge and agree to this No Refunds & No Returns Policy.
